Tixbox Privacy Policy
UPDATED JULY 2010
This policy provides information as to the kind of information that we collect through the Website and the ways we use it.
In this privacy policy, the terms “we”, “us” and “ours” refers to Musaphia Pty Ltd ACN 129 378 070 trading as "Tixbox".
The term “Website” means the website located at www.tixbox.com.au and unless the context requires otherwise includes its related ticketing services. The terms "you" and "your" are references to use as the user of the Website.
We are bound by the National Privacy Principles contained in the Privacy Act (1988) (Cth) which govern the handling of personal information. Personal information can include a person’s name, address, and telephone number.
Types of information we collect
We collect personal information about you when you engage in transactions at the Website such as purchasing tickets. The purpose of this collection is to enable tickets to be purchased by you, to be delivered to you and to advise you of any changes or cancellations that may occur in relation to an event.
We also collect personal financial information to confirm your identity and to charge you for tickets that you order, as well as any other goods or services that we may from time to time offer.
We also collect information on visitors to the Website, including information on which areas of the Website are most often accessed and how long visitors visit those areas.
We utilise "cookies" which enable us to monitor such traffic patterns and to serve you more efficiently if you revisit the site. Cookies are also used to keep track of what you have purchased. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. Rejecting cookies may have the effect of limiting your access to parts of the Website.
Personal information may also be collected if you choose to register for any other services on or through the Website. The purpose of the collection of such information is clear from the context in which it is collected, but may include to receive updates and newsletters from us if you so elect.
Where you are required to pay to purchase goods or services from us through the Website, we will also collect financial information such as credit card information.
Protection of personal information
We use best endeavours to protect personal information and to use and disclose it only as set out in this policy. Where utilised for the purpose of transactions, the Website uses a login process to promote the security of usernames and passwords. The Website’s servers are located in a secured data centre with security measures in place.
Access, use and disclosure
Our employed staff and contractors engaged by us may have access to personal information that you provide and may access it for purposes that include the audit of content on the Website for quality control purposes and for compliance with our Website Terms and Conditions.
We will not, without your consent, sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this website.
We may disclose personal information, and you consent to us doing so, to third parties who are engaged by us to perform functions or provide products and services on our behalf, such as financial institutions processing credit cards and mail houses (and businesses performing such functions) and our agents, business partners, joint venture entities or partners, for the purpose of distributing materials which you have consented to receive. We may also need to disclose it if required to conduct any investigation into you or your activities, if for example there is reason to believe that you have committed a breach of any of our terms and conditions. We may also disclose such information as required or permitted by any law.
With your consent (which will be sought at the time of purchase of tickets or thereafter) we may pass on your personal information to venues and promoters of events for which you have purchased tickets, for the purposes of advising you of future events.
If you request us not to use personal information in a particular manner at all, we will adopt reasonable measures to observe your request but we may still use or disclose that information if:
you do not provide us with adequate time to address your request;
we subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure;
we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or
we are required by law to disclose the information.
We will preserve the content of any e-mail you send us in relation to the above if we believe we have the legal requirement to do so.
Personal information which we collect may be aggregated for analysis but except in circumstances where you expressly or impliedly indicate that you wish to make the information available to others and to identify you, we will use best endeavours to ensure that individuals would remain anonymous.
Unless in using the Website you expressly or impliedly agree to make certain information available, all personal information which we collect is kept confidential to the best of our ability, subject to the other terms and conditions of this privacy policy. You will appreciate, however, that we cannot guarantee the security of transmission as there are always risks associated with transmitting information across the Internet.
Access to your personal information
Under the Privacy Act you are entitled to have access to any personal information relating to you which you have previously supplied to us over this website. You are entitled to correct, edit or delete such information unless we are required by law to retain it.
Other
If at any time you provide personal or other information about someone other than yourself, you warrant that you have that person’s consent to provide such information for the purpose specified.
While this website is not intended to target minors, we consider it is the responsibility of parents to monitor their children's use of our website.
In the event that our company is ever sold, acquired, merged, liquidated, reorganised or otherwise transferred, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained therein to a third party acquiring the assets.
Changes to and limitations of this policy
We reserve the right to make changes to this policy. Such changes will be notified to you upon your attempt to log-in to the Website following the making of such changes.
The Website provides links to other third party sites as a service to our users. Our privacy policy described here does not apply to those sites. Please ensure that you review and agree with the terms and conditions and privacy policy of any linked website before providing any personal information.
Contact us
If you wish to make an inquiry regarding any personal information relating to you which may be in our possession, contact:
The Privacy Officer
Tixbox
1300TIXBOX
Further information about privacy
For more information about privacy issues in Australia and protecting your privacy visit www.privacy.gov.au, the Australian government privacy website.